Disable Antivirus Software and Reinstall Backup and Syncįirst of all, please disable antivirus software during the below whole process. Go to Start > Backup and Sync from Google to start. Click Google Backup and Sync icon in the system tray, and then tap the More three-dots icon, and select Quit Backup and Sync.Ģ. If you are stuck in Google Backup and Sync and not signed in the loop, please restart the Google Backup and Sync, then sign in.ġ. Sometimes, you will find you cannot sign in to your Google account, because it keeps you from signing in even though you have signed in and prepare to sync, after a while, you will find the Google Backup and Sync signing out automatically and still not signed in.
Resign your Google account in Google Backup and Sync appĬlick Google Backup and Sync icon in the system tray, and tap the Sign in button to resign in your Google Drive account. Just wait a moment, and then you should use the Google Backup and Sync Preferences option. Wait for the Google Backup and Sync signed inīecause Google Backup and Sync sign-in will take some time to sign in especially when your computer has a bad performance. Wrong Proxy and Firewall SettingsĨ Solutions for Google Backup and Sync Preferences Greyed OutĪccording to the above causes, you can find the solutions below that we provided. If you have a bad internet connection, you will get the error There was a problem signing in.Ĭause 5. There is a chance that you have disconnected your Google Account by accident and did even not get noticed. You Disconnect Your Google Account By Accident Popular antivirus software includes Kaspersky, McAfee, Norton, AVAST, Bitdefender, etc.Ĭause 3.
And restarting and reinstalling the app still not working. Sometimes, the antivirus software will prevent Google Backup and Sync from signing in. Antivirus Software Block Google Backup and Sync Sign in If you click the Google Backup and Sync icon in the system tray before signing in and click the three-dots icon, then you will find the Google backup and sync preferences greyed out problem.Ĭause 2. If you did not disconnect your Google account in Backup and Sync app and get the Google Backup and sync Preferences greyed out issue, it’s probably that the Google Backup and Sync not signed in. Your Google Backup and Sync not signed in The new app rolls out to replace Backup and Sync and Drive File Stream, and it has new features, like accessing files in shared drives, backing up photos and videos to Google Photos directly, and so on.Ĭause 1. ✎ Note: There is a catch that the former Google desktop app, Google Backup and Sync, has upgraded to the new application - Drive for desktop.
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